After Sales


Duly Trucks is a dedicated truck dealership, committed to providing customers with:-


  • Low lifecycle costs
  • Profitable transport solutions
  • World class service standards
  • UD Trucks for life

We are an authorised UD Trucks dealership and as such provide sales and after sales service, parts and components support for the product throughout Zimbabwe. We also manufacture, refurbish and maintain truck bodies and trailers at our engineering body building department. We are a Division of Duly Holdings Ltd, the local holder of the UD TRUCKS franchise. The Duly Group, have been associated with “UD” products, since 1975.

We realize that the customer is the lifeline of our business. That is why we make an effort to provide more than just trucks to our customers, we aim to provide total transport solutions. We aim to thoroughly and completely understand customers’ needs, and then provide them with services and products that fit their businesses. We will continue to adapt to the changing needs of our customers and deliver services and products that go beyond the expected. Built on a passion for engineering, reliability and customer relations, we believe that Duly Trucks offers the competitive edge.

Lowest lifecycle costs and profitable transport solutions


UD Genuine PartsOur high quality genuine parts, combined with professional expertise and customer focus time and again prove to our customers that we are ultimately dependable. By using genuine spares customers can achieve lower life cycle costs. We only use UD Genuine Parts – specially designed and tested for UD Trucks– to secure vehicle performance. It's a complete solution for improving your uptime and transport economy.

Duly Trucks is your business partner, fully committed to offering you a total product solution. Our aftermarket support delivers quality and value, making sure your truck always runs in optimum condition. We know UD Trucks and can service them quickly and reliably. Our authorized dealership network is equipped with world-class systems, tools and expertise, and they never compromise on quality.

World class service standards


In a highly competitive market, we believe the key differentiator is the level of service provided to customers, no matter the size of their fleet. That means that our customers can expect the same world-class quality service, no matter where they are in southern Africa. This year, Duly Trucks became the first export dealer (outside South Africa) to qualify staff as fully accredited UD Trucks technicians.

One of the company’s key focus areas is roll-out of global quality standards in dealerships across Zimbabwe. For this reason, Duly Trucks is part of the UD Trucks Southern Africa Competence Development, which is tasked to develop and implement global best practices for UD Trucks dealerships across all regions. UD Trucks Southern Africa’s dealer network already has to adhere to stringent quality standards, and is continuously measured across all disciplines, from parts to sales, service and admin, to bring customers only the best service and after-sales support.

All service is done at Duly Trucks workshops or at Duly’s branches. If the service becomes due whilst the vehicle is away or stationed outside Harare, or broken down away from base then they can be attended to under normal working hours at standard breakdown conditions (transport charged, travelling time charged, vehicle towing charged if unable to repair on site).

UD Workshop

Physical Address:
No. 3 Bristol Road,
Workington,
Harare

Telephone(s)
+263 04 703441-9

UD Bodyshop

Physical Address
No. 3 Bristol Road,
Workington,
Harare

Telephone(s)
+263 4 753 984-6
+263 4 772 096-7
+263 4 755 235

UD Sales

Harare
 Godfrey: 0775 205 874


Bulawayo
Levison: 0772 133 705
 
Gweru
Julius : 0776 744 762
Rodwell : 0772 655 147

Mutare
Gary : 0737 558 850
Cadwell:  0773 713 703